We will accept exchanges (an exchange is when you have a sandal that does not fit you properly and you want to turn it in for a different pair) up to 30 days. Days are defined as number of days from the date you receive your order. All exchanges must be accompanied by a receipt (email confirmation-this is the receipt that we put in your package when you receive your goods), and all exchanges must be sent to:
83 Spencer St
please write directly on the receipt what you want to swap out for***
All exchanges are subject to approval. We will not accept anything that appears to have been worn, washed, smoked, or damaged in any way. The easiest way to send them back is in the original bubble mailer that we shipped them out to you in or pick up another bubble mailer #5 from Canada Post and send regular ground shipping. You cover the shipping costs to get them back to us and will pick up the costs to ship them back out to you.
Refunds/returns/"i want my money back"
OK, once in a while someone orders our sandals and they just don’t work for them, rarely happens, but our sandals are not for everyone, we know that. Our products may be returned up to 30 days from the receipt of purchase. We will not except any merchandise back unless it is returned exactly the way we sent it to you - no sign of wear and all tags, etc. intact. We attempted to come up with the most fair method of a refund. We can either refund your payment ($5 restocking fee, read why we do that below) or give you a store credit for something else. You would need to ship them back to the address above, and write on the receipt that you would like a refund, and the reason you want a refund (that helps us make decisions on future products). Why do you charge a restocking fee? Need to cover the time spent on the processing of the order.